Building an AI-Powered Platform Operations Agent

Platform engineering teams handle a constant stream of repetitive requests: onboarding users, managing API keys, checking service health, rotating credentials. Most of these tasks follow well-defined procedures that a human executes step by step. What if an AI agent could handle them instead?

In this post, I’ll walk through the architecture of an AI-powered operations agent that automates common platform tasks by giving an LLM access to your internal tools through a structured tool-calling interface.